Surreal IM with product support tonight:
Trilok: Welcome to Quicken chat support. My name is Trilok [redacted]. Please give me a moment while I review the info you provided.
sinda: thank you
Trilok: Hi Sinda.
Trilok: If I understand you correctly you are not sure whether you have purchased the quicken from our web side or not. Is this correct ?
sinda: I did purchase it, I paid $40 + a few minutes ago
sinda: but now I'm not sure if it is compatible with my Mac
Trilok: Have you received any order confirmation number?
sinda: yes it is [redacted]
Trilok: Sinda, according to our data base you have purchased the quicken 2008 deluxe.
sinda: yes, I know
sinda: I would like to use it
Trilok: Since you are our valued customer, I am giving you the free download link so that you can download the setup file and install Quicken. Is that fine for you?
sinda: I have downloaded it already
sinda: tell me HOW to install it on a MAC, please
Trilok: Sinda, I see ....
Trilok: As you have purchased the quicken 2008 program then you can not install it on your mac machine.
sinda: so far, yes
sinda: I'm hoping you can tell me how to install it
Trilok: Sinda, you can purchase the quicken for Mac 2007 and get the refund for quicken 2008 windows.
Trilok: I can process for refund for the quicken 2008 windows after that you can visit to our web side and purchase the quicken for Mac.
sinda: OK, thanks
sinda: Can I still get a free willmaker?
sinda: Is there one for Mac?
Trilok: We have quicken for Mac 2007 available.
Trilok: Quicken 2008 for Mac not launched yet.
sinda: I was asking about the WillMaker software which came free with my purchase earlier
sinda: can I get a free version which is compatible with the Mac?
Trilok: We can also refund that product which is bonus software.
Trilok: You can not run the will maker plus in Mac operating system .
sinda: ok, thank you
sinda: so I can now go purchase and download Quicken 2007 for Mac and you will credit me back for the 2008 purchase?
Trilok: I will process a refund request for you. I will require 2 to 3 minutes. I will highly appreciate if you can wait?
sinda: yes, thank you
Trilok: I have processed the refund request for you, the amount would reflect back on your credit card account in next 7-10 business days, but it would only appear on your credit card statement in next 1-2 billing cycles.
Trilok: Now you can purchase the quicken for Mac.
sinda: thank you for your help
Trilok: Is there anything else that I can help you with today?
me: Um...no. No. NO.